The ISO 9001 standard is based on a strong customer focus, top management’s motivation, the organization’s process approach and continual improvement. The goals of meeting these requirements are to ensure that products and services are of high quality and that the business is operating efficiently and working to improve customer satisfaction.
Among the benefits of conforming to ISO 9001 are improved product quality and consistency, less waste and better customer service; side benefits include improved employee morale and increased profits. And because some organizations require ISO 9001 certification on the part of those with whom they do business, meeting the standards helps companies expand into new markets.